EYE SURGERY CENTER AT THE BILTMORE

 

In order for us to serve you better we ask that you complete this survey.
Thank you!

Admissions Excellent Good Satisfactory Fair Poor
Were you greeted in a timely manner?
Was the registration staff friendly?
Was the registration staff knowledgeable, and helpful with any questions you may have had?
Overall rating of the registration staff
Nursing Staff
Were the nurses friendly?
Were the nurses professional?
Did the nurses identify/ introduce themselves to you?
Were the nurses concerned for your comfort?
Were you confident in their IV skill?
Rate the nursing staffs’ cleanliness, i.e. wear gloves, or wash hands etc.
Were you and/or your family able to understand the post operative instructions?
Did you feel well enough to go home at the time you were discharged?
Overall rating of the nursing staff
Physician
On the day of your surgery did your doctor identify himself to you prior to your procedure?
After your procedure did the doctor explain how the procedure went or if there were any complications?
Overall rating of the physician
Anesthesia
Did you have confidence in the skill of the anesthesiologist?
Did the anesthesiologist manage your pain control well?
Did the anesthesiologist explain the type of anesthesia you would have prior to administration?
Overall rating of anesthesia
Facility
Rate the cleanliness of the facility
Rate the attractiveness of the center
Rate the comfort of the facility and the waiting area
Overall rating of the facility
Personal Issues Yes No      
Prior to your arrival were you informed of the parking garage?      
Did you experience difficulty finding parking?      
Were you waiting a long time at our facility prior to the start of your procedure?      
Were you informed of any delays on your surgery day?      
Was your privacy maintained?      
Would you recommend the facility to others?      
Ratings Excellent Good Satisfactory Fair Poor
Rate your overall experience at The Eye Surgery Center at the Biltmore.