EYE SURGERY CENTER AT THE BILTMORE

 

Steps We Are Taking to Keep You Safe

In these uncertain times, your safety is our utmost concern. You may be hesitant to seek medical care, but rest assured that we are uniquely positioned to deliver high-quality care while minimizing exposure to infection.

Our surgery center is a controlled space, staffed by providers who understand and have experience in managing infection and disease. Providing exceptional infection control precautions is simply a daily way of life for us.

NOTE: If you are having flu-like symptoms, such as fever, chills, muscle aches, difficulty breathing, recent cough, headache, sore throat or a sudden loss of taste or smell shortness of breath, please call 911 and seek emergency care.

Please be aware that we are taking further steps to ensure your safety and comfort.

Step 1: Our Patients

  • Prior to your arrival at the surgery center your physician will order a Covid 19 test for you. It is important that you have the test as soon as possible. The test results must be received at the surgery center prior to your day of surgery in order to avoid rescheduling delays. It is important to let your physician’s office know if you are unable to have the testing performed.
  • We are taking extra precautions to pre-screen patients prior to their arrival at the center. We are rescheduling any patient who does not meet our strict health guidelines.
  • Patients will need to wear a protective covering over the nose and mouth, such as bandana, scarf or homemade mask.
  • When the patient arrives, call the designated number and our intake nurse will come to the door to escort the patient into the building. The patients will be advised to use hand sanitizer prior to entering.
  • Patient escorts will be asked to wait in their cars during procedures unless they are needed to answer questions. They will be called to pick up the patient at the designated pick-up zone and will be given discharge instructions then.
  • If a patient escort needs to enter the center, they must undergo the same health screening patients will be subject to and follow all applicable center safety measures.

Step 2: Our Staff

  • All center staff and physicians have undergone Covid 19 and will undergo twice daily temperature checks as well as daily screenings for symptoms of illness.
  • All staff will wear masks at all times while in the center.
  • Social distancing measures have been implemented. This includes:
    • limiting the number of patients in the center at any given time
    • spacing out chairs so they are at least six feet apart in the waiting area
    • minimizing patient touchpoints
  • All visitors will be prohibited unless absolutely necessary.

Step 3: Our Center

  • We follow nationally recommended best practices to keep our centers clean and safe.
  • Only EPA-registered cleaning products are used in the center. Highly touched waiting areas surfaces such as chair arms, doorknobs, tabletops, countertops, handles, sinks and faucets are cleaned after each patient, as well as nightly.
  • All patient care areas including our operating rooms are cleaned and disinfected between each patient, as well as a terminal clean at the end of each surgery day.
  • Our cleaning procedures adhere to the most stringent Center for Disease Control (CDC) recommendations and are regularly reviewed by both CMS (Centers for Medicare & Medicaid Services) and our accreditation organizations (AAAHC or Joint Commission).